FAQ's

ORDER FAQ

How do I know that I have successfully placed my order?

If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.

How will my order be shipped?

All orders are shipped using our Standard shipping methods once the order is confirmed.

• All Major Cities: Standard (2-4 business days after processing)
• Others: (4-7 business days after processing)

Note: If the order is made on demand then the shipping time would take 10-12 days. This is because on-demand orders manufacturing starts after you place the order. You will receive all the updates regarding the timeline of manufacturing regularly to your e-mail

RETURNS POLICY

FAULTY PRODUCTS

If you have a factory defect, please email the Customer Happiness Team on hello@akoe.in to arrange an assessment and replacement if deemed defective.

CHANGE OF MIND

Please note all sales are final and no refunds or exchanges will be permitted for products where you have simply changed your mind. 

SHIPPING POLICY

DELIVERY FEE

We ship all over India for a free. Orders will be dispatched using a tracked courier service and delivered to your doorstep

DELIVERY TIME

Orders are processed within 1 business days and you will receive a tracking number within 2 business days*.

* There there may be an extended delay in delivery time during public holidays and holiday seasons.

Delivery generally takes around 3-5 days to reach its destination. For remote destinations, it can take an additional 1-2 days longer.

If you have any questions please email the Customer Happiness Team on hello@akoe.in and we will respond within 48 business hours